Between Harvestehude and Blankenese, clients expect discretion and reliability. With Zenno they book consultations and treatments online and get a clear confirmation. You secure long treatments with a deposit.
Aesthetic and wellness clinics in Eppendorf, Harvestehude and Rotherbaum see clients from the neighbourhood, from the Elbe suburbs and from the surrounding countryside. Someone who plans an hour’s drive wants to rely on the appointment. Zenno sends confirmations and reminders by SMS and email, and the client portal lets people reschedule without your front desk having to call back.
Many questions arrive in writing and at leisure, in the evening by email or WhatsApp. The AI receptionist answers what is in your own information: process, duration, prices and free appointments. Anything to do with health is handed to you. If you want to check every reply at first, it works in draft mode and you approve what goes out. For longer treatments a deposit is due at booking.
Along the Alster in Harvestehude stand villas and large period apartments, and clients are wealthy, often older, and value discretion. Enquiries come by email, in full sentences with a proper greeting, and expect a reply in the same tone. Draft mode pays off here: the AI receptionist writes the suggestion, you adjust the wording and send it. Longer treatments are booked for the morning. A deposit at booking is accepted here as well, as long as it is explained politely.
Blankenese lies far to the west, on the Elbe slope with its Treppenviertel, and clinics there draw clients from the Elbe suburbs and from Wedel or Pinneberg. Many come by car and combine the appointment with errands in the village. They book weeks ahead, preferably in the morning. With that much lead time, the SMS and email reminder matters more than the confirmation. Anyone who has to reschedule does it in the client portal, and the slot is free to book again instead of sitting empty.
Rotherbaum is home to the university and many consulates, with the Grindelviertel and its old buildings in between. Clients are international: lecturers, diplomatic families, guests staying for a semester. Many ask in English and expect different things from the process and the pricing, depending on where they come from. Write up the process and price of each service as concretely as you can, in German and English. The AI receptionist then answers most questions from your information and passes health questions to you marked “Needs you”.
A clinic in St. Georg is a few minutes from the main station, which brings in clients from Lübeck, Lüneburg or Kiel who arrive by train. They plan the appointment around their connection, so state the exact duration of every treatment and nobody misses the train home. Because the journey takes effort, they rarely cancel, but train delays happen. Leave fifteen minutes between two appointments. For treatments of an hour or more, take a deposit at booking.
Ask for a deposit or the full price at booking, or keep the card on file and charge a fee for a no-show or late cancellation.
Set up consultations as their own service with duration and price, so new clients take the first step without calling.
AI assistants such as ChatGPT can read your services, prices and free times and book you directly.
Confirmations and reminders by SMS and email, rescheduling and rebooking in the client portal.
Treatments by specialist and duration. 1 therapist on Free, as many as you need on Zenno.
VAT per service, a monthly or quarterly tax overview and an export for DATEV or your tax advisor.
Consultations and treatments with duration, price and specialist.
Deposit, prepayment or card on file with a no-show fee.
Link on your website and Google. One switch makes the page bookable by AI assistants.
Yes. In draft mode it writes suggested replies and you decide what is sent. Health questions and complaints are handed to you.
Confirmations and reminders go out automatically by SMS and email. Anyone who can’t make it reschedules in the client portal. And anyone who misses the appointment without cancelling pays the no-show fee you set, charged to the card on file.
Yes. The AI receptionist answers on WhatsApp under your own number, by email and in your website chat. The client picks the channel. On all three, the answers come from the same information about your services, prices and free times.
Your Zenno page is built so AI assistants can book you directly. You decide whether AI bookings are accepted automatically or approved one by one from the email.
Free costs €0 (1 therapist, 5 treatments, no AI receptionist). Zenno is €49 a month with everything and 1,000 AI replies a month. Custom has the same features at a price set for your business. There is no commission on bookings.
One calendar, full for the day. Your receptionist answers, books and sells vouchers, and you stay in charge.
Free plan · no credit card · German, English and Thai
